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Returns Policy

If you're unhappy with a purchase you have 28 days to return it (For Christmas returns, items purchased between 1st November 2018 and 24th December 2018, can be returned up until the 31st January 2019). All items must be returned in a resalable condition, with all packaging still intact. The item must be unused (except for the process of checking the size of the item) and have any printed logos in an 'uncracked' state.

 

If an incorrect size is ordered then any of our items can be exchanged for alternative sizes. We charge a shipping fee for the postage of the replacement.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are not responsible for lost items sent to us for a return/exchange. We recommend getting a tracking number for all items you ship to us.

 

In the unlikely event that an item is faulty/damaged then we will require photographic evidence or the item returned in order to issue a refund or send out a replacement. In these cases postage will be covered by us.

 

The return address is:

Reach Fitness
Sandford Lido
Keynsham Road
Cheltenham
GL53 7PU